Pop-ups that say your computer has a virus
A pop-up says my computer is infected and to call a number. What do I do?
What it looks like
A loud window takes over the screen. It says your computer is infected or locked, and it shows a phone number for Microsoft or Apple. The person who answers wants to get into your computer and then charge you to fix a problem that is not there.
What to do
- Do not call the number. Real security warnings never ask you to call.
- Close the browser. If it will not close, turn the computer off and back on.
- Never let a stranger who called you, or whom you called from a pop-up, control your computer.
- If you paid, call your bank or card company right away.
Get the Staying Safe From Scams Kit
Sources: FTC: Tech support scams, AARP: Fake online tech support
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